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Warranty Cover | After Sales

See below for support warranties and after sales via our efficient portal.
warranty-Natural Baby Shower

We want you to shop with confidence, which is why all our products come with a warranty covering faults and breakage. Some of our brands also offer extended warranty periods — please see below for full details.

If you’re experiencing an issue with your product, please submit a claim using the button below.

To help us resolve this as quickly as possible, please have the following information ready:

  • Your order number
  • Product serial number
  • Photos or videos showing the fault
  • A brief description of the issue and how it occurred
  • Your contact details, including your phone number and current address

WARRANTY PORTAL   Looking for Returns?

Warranty FAQs

We offer as standard a 1-year warranty on all our products/brands against fault and breakage. Some brands we stock offer extra periods of warranty cover for their products, please see other years below.

The following brands and products have a warranty of 2 years.

The following brands and products have a warranty of 3 years.

  • CYBEX (car seats + bases, UK only)
  • Gaia Baby (furniture only, register with Gaia Baby for the extended 3 year warranty)
  • Joie (register with Joie for the extended 3 year warranty)
  • Silver Cross (pushchairs, car seats + nursery furniture only)
  • Thule (register with Thule for the extended 3 year warranty)
  • Tutti Bambini (register with Tutti Bambini for the extended 3 year warranty)
  • UPPAbaby (pushchairs + in-home products only)

The following brands and products have a warranty of 4 years.

  • Bugaboo (register with Bugaboo for the extended 4 year warranty)

The following brands and products have a warranty of 5 years.

  • iCandy (pushchairs only)
  • Nuna (or register with Nuna for an extended 7 year warranty)

The following brands and products have a warranty of 10 years.

  • BabyBjörn (baby carriers, bouncers + travel cots only)
  • iCandy (MiChair only)
  • Joolz (pushchairs only, register with Joolz for the extended 10 year warranty)

We research every brand and product before we sell it, to ensure they are one’s families can trust.

We are proud of our expert customer service team who are always on hand to help answer any questions and offer their expert advice.

We want you to be able to shop with us with confidence so we offer a seamless and hassle-free 60-days returns process.

For extra peace of mind we offer our standard warranty on all our products against fault and breakage.

All our packaging is sustainable and recyclable and we use only the essential amount with no space waste inside boxes.

We're rated 5 stars for our excellent customer service, delivery, aftercare and wide product range.

We ask real parents to do real reviews on our products to ensure they really are best for baby and best for you.

Earn points with every purchase you make, then turn those points into money off your next purchase.

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