Simply complete our Warranty Portal form with your order details, photos, and a brief description of the issue.

Warranty Portal

You’ll receive a confirmation email straight away, and our Customer Care team will review your claim within 1 working day.

If we need any additional information, we’ll let you know as soon as possible.

If a fault is confirmed within 30 days of delivery, we’ll arrange the most appropriate resolution. This may include a repair, replacement, or refund, depending on the item and the issue.

Sometimes — but not always.

Depending on the product and supplier, we may arrange:

● Collection from your home
● Return to our warehouse
● Return directly to the supplier
● Approved disposal of the faulty item

We’ll guide you clearly through the best option for your situation.

If a fault is identified within 30 days of delivery, you may be eligible for a replacement or a refund, in line with your consumer rights.

Our team will talk you through the available options based on the item and the nature of the fault and help arrange the most appropriate resolution.

If your item is outside the 30-day period, it will usually be assessed under the manufacturer’s warranty.

In many cases, a repair or replacement part may be offered as the first solution, depending on the issue and the supplier’s guidance. We’ll support you throughout and stay involved in the process.

Warranty timelines can vary depending on the product, issue, and supplier assessment. As a general guide:

● Initial review: Within 1–2 working days
● Supplier assessment: Typically a few working days after submission
● Resolution (repair, parts, or replacement): Timing varies depending on availability and complexity

We’ll keep you updated throughout and let you know as soon as there’s any progress.

Original packaging is very helpful, especially for larger items such as pushchairs or car seats. If you no longer have it, please still get in touch — we’ll do our best to help and advise on the next steps.

If an exact replacement is no longer available, the supplier may offer a suitable alternative product or another appropriate resolution.

Please note that accessories designed specifically for discontinued products may not always be compatible with newer models.

In many cases, we work alongside the manufacturer to manage your warranty claim. Some brands handle repairs or replacements directly, particularly where specialist assessments or parts are required.

Either way, we’ll guide the process and keep you informed every step of the way.

Some brands offer extended warranties once you register your product with them. Where this applies, the manufacturer may manage your claim directly under their extended warranty terms.

If you’re unsure who to contact, our team is always happy to point you in the right direction.

Please note that we’re unable to accept liability for any accessories sent back with your item unless they’ve been specifically requested.

We recommend returning only the item or parts advised by our team or the supplier. If additional accessories are included, we can’t guarantee their return.

Your safety is our top priority. In some cases, a product may be recalled due to identified quality or safety concerns, either by us or one of our trusted brand partners. These situations are managed separately from standard warranty claims to ensure the appropriate guidance and support is provided.

If a product you have purchased is affected by a recall, we will provide clear instructions on the next steps, which may include stopping use of the item and arranging a repair, replacement, or refund where applicable. Our team is committed to supporting you throughout this process.

For the latest updates and detailed recall notices, please visit our Product Recalls page

If you have any concerns about your product, please contact our customer support team for assistance.