Dispatch + delivery

We offer free UK delivery on all orders over £45.

COVID delivery information: We are dispatching as usual on all services however some of our courier partners are experiencing COVID absences which may result in the occasional delay. We apologise in advance for any inconvenience incurred and thank you for your understanding.

UK delivery services

What is our standard delivery service?

Goods are dispatched via Royal Mail Tracked 48® or DPD Courier. In-stock items ordered on a Standard Delivery Service should arrive within 3-5 working days

  • Free on all UK orders over £45
  • £2.95 for UK orders under £45

*Includes Scottish Highlands + Islands, Northern Ireland, Isle of Man, Scilly Isles and the Channel Islands for smaller items where goods can be sent via Royal Mail Tracked 48. Larger items shipped via courier service are charged at £6.95

What is our express + timed delivery service?

Picked, packed and dispatched same day. Delivery according to the service chosen. For Next day, Weekend and Timed services your order must be placed by 3pm Monday to Friday and by 12pm Saturday. Orders placed after this will be dispatched the following working day.

  • Royal Mail Tracked 24® (1 to 2 working days) £4.95
  • Royal Mail Special Delivery by 1pm® (Monday to Saturday) from £6.95
  • DPD Next Day (Monday to Friday) £6.95
  • DPD by 12pm (Monday to Friday) £9.95
  • DPD Saturday £9.95
  • DPD Sunday £9.95

Please note that our website will still allow you to select Express or Timed services, when items are not in stock. Orders will be sent on the selected shipping service as soon as goods come into stock.

We will uphold our promise to pick, pack and dispatch your order on the same day for express services. However services are not guaranteed, during busy periods our couriers partners work hard to fulfill service expectations . As always our customer service team are here to help.

What is our green delivery?

To aid in our mission to reduce our carbon footprint, NBS operate greener delivery by shipping in as few deliveries as possible. Your full order will be dispatched once all items are in stock. If you require an item urgently, please contact our customer service team who are more than happy to help.

Delivery + dispatch process

What is our delivery + dispatch process?

  • Online orders will be shipped on a tracked shipping service via Royal Mail or DPD.
  • Delivery notifications are sent prior to dispatch and on route so you know exactly when to expect your order
  • Next Day, Weekend and Timed services must be ordered by 3pm Monday to Friday and by 12pm on Saturday
  • Bespoke and made to measure items, delivered direct from supplier are not included in standard terms

What does the stock status of products mean?

The majority of our products are in stock and available for immediate dispatch. However, some are on a forward order. Stock status is shown underneath each product within the collection page and the expected delivery date will be displayed in your cart.

  • In stock the item is in our warehouse and can be dispatched immediately
  • Stock available stock is on its way to our warehouse and will be dispatched as soon as it arrives. The estimated delivery date will be displayed in cart
  • Pre-order this is either a brand new product launch and will be arriving soon. The expected delivery date will be displayed in your cart
  • Delivered direct items are shipped directly from the respective supplier, who will make direct contact to arrange a convenient delivery time
  • Stock back soon items are on order but are temporarily out of stock with our supplier. If you have a specific query, please contact our team who will be happy to help

International delivery services (temporarily suspended)

Express Europe delivery up to 31.5kg (temporarily suspended)

  • Republic of Ireland is £7.95
  • Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Luxembourg, Netherlands, Poland is £8.95
  • Hungary, Lithuania, Slovakia, Slovenia, Spain is £9.95
  • Estonia, Italy, Latvia, Portugal, Sweden is £13.95
  • Bulgaria, Crotia, Finland, Romania is £19.95
  • Greece is £22.95
  • Postage is calculated at checkout for Bosnia, Iceland, Norway, Russia, Serbia and Switzerland
  • Dispatched via DPD Classic service with transit times here

More Europe delivery (temporarily suspended)

  • Up to 500 grams is £8.95
  • Up to 1 kg is £11.95
  • Up to 1.5 kg is £14.95
  • Up to 2 kg is £17.95
  • Up to 3 kg is £29.95
  • Up to 4 kg is £35.95

Sent via Royal Mail International Tracked + Signed, Tracked, or Signed services as per country availability.

Worldwide delivery (temporarily suspended)

  • Up to 500 grams is £11.95
  • Up to 1 kg is £16.95
  • Up to 1.5 kg is £21.95
  • Up to 2 kg is £26.95
  • Up to 3 kg is £43.95
  • Up to 4 kg is £53.95

Sent via Royal Mail International Tracked + Signed, Tracked, or Signed services as per country availability. International customers (non EU) might have to pay an import duty on some purchases. For information, please contact your local customs offices. Country-specific customs duties and taxes are the responsibility of each individual customer. NBS do not charge tax on any goods being delivered outside of the EU.

Still have some questions?

+44 (0)1276 408494

Live chat