Promotional Information

If the product you’re after isn’t included in our Cyber Week sale, our lovely Customer Services team is here to help. They will provide a bespoke Cyber Week offer where possible. Simply use our price match form or get in touch via Live Chat, phone, or email.

Promo codes are shared via email newsletters, on our website, or through special promotions. To stay updated, sign up for our newsletter and keep an eye on our Offers Page for current discounts.

Using your promo code is simple:

1. After reviewing your product summary at checkout, look for the field labelled "Discount Code or Gift Card" in the payment section.
2. Enter your promo code and click "APPLY."
3. The code will adjust the price of eligible items, and your updated total will be displayed.

If you encounter any issues, feel free to contact our Customer Support Team for assistance.

If your promo code isn’t working, please check the following:

1. The code is typically valid only for full-price items.
2. Some products may be excluded due to brand partner restrictions—this will be clearly stated on the product page.
3. Promo codes are time-sensitive and cannot be applied after they’ve expired.

Still having trouble? Contact our team, and we’ll be happy to assist or suggest an alternative.

Yes, you can enter multiple promo codes during checkout, but the system will automatically apply the promo code that provides the best discount at the product level in your cart.

Certain products may be excluded from promotions due to agreements with our brand partners. These exclusions are listed on the product detail page and in our Terms & Conditions. For further clarification or to request a personalised discount, please contact our Customer Support Team.

Yes, promo codes can be used in-store. Simply provide the sales assistant with your promo code, and they will apply the discount to your purchase.

We proudly support NHS, Emergency Services, and Armed Forces personnel with a Blue Light Card discount. This discount applies to full-priced items only. Learn more about how to use your Blue Light Card here.

Yes, we offer a Price Match Request Service to ensure you’re getting the best price on your purchase. If you find a lower price elsewhere or need assistance with a product excluded from promotions, let us know, and we’ll do our best to match it.

In most cases, promo codes cannot be used on items already discounted or bundled offers. However, check individual promotions for specific terms as there may be exceptions.

If you return an item purchased using a promo code, you’ll be refunded the amount you paid, factoring in the discount. For multi-item promotions or bundles, your refund will be calculated proportionally.

Unfortunately, we cannot apply promo codes after an order has been placed. Be sure to enter any valid codes at checkout to secure your discount.

If you return an item purchased with a promo code, your refund will reflect the discounted price paid. For items purchased as part of a bundle or multi-buy promotion, refunds will be processed proportionally.

Competitions and giveaways may have specific eligibility criteria, such as minimum age or residency requirements. Full terms and conditions for each competition can be found on the competition page.