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Easy returns

Changed your mind? No problem. You can return your item 90 days after purchase.

We have extended our returns policy over the Christmas period. Items purchased between 25th October and Monday 23rd December 2019 can recieve a full refund up until 20th January 2020. For orders made outside of this period our standard returns policy applies.

Returns Process

Easily return your unwanted items via our online portal or to our store. For faulty, damaged or incomplete orders, please see below.

  • Return within 28 days to recieve a full monetary refund
  • Return between 28 days to 90 days to recieve a store credit/e-voucher
  • We also refund the original delivery charge on all full order returns
  • Your refund will be processed within 48 hours of receiving your item

Returning via online portal

Our online portal lets you return your items to us with instant label creation using a suitable, fully tracked service.

Royal Mail - £1.95

  • Maximum dimensions and weight: 61cm x 46cm x 46cm + 5kg
  • Label emailed instantly for you to download and print
  • Receipt provided at Post Office with a fully tracked service

DPD Pickup Shop - £4.50

  • Maximum dimensions and weight: No two sides longer than 120cm when combined and 20kg
  • Label emailed instantly for you to download and print
  • Receipt provided at DPD Pickup Shop, 1-2 day service, fully tracked with text alerts

DPD Collect - £12.50

  • For bigger items please use the DPD Pick Up service
  • Collection from any UK address by DPD Local, between 9am and 5pm next day

Click here to use our online returns portal

Returning to store

Pop in to our Surrey Store to return any store or online orders. Click here to find us.

Returning direct from supplier items

If you are not happy with your drop-shipped furniture (Boori, Gaia, selected Snuz and Leander etc.) or it is damaged, please contact us and our Customer Service Team will arrange for it to be picked up through our direct supplier.

  • Collection is from any UK address between 9am and 5pm
  • There will be a charge to pick up unwanted furniture.
  • Each brands returns policy is listed on our returning product's page.

Contact us to arrange your pickup.

Returning faulty, damaged or incomplete orders

If your item is faulty or damaged, or you have incorrect or missing items from your order we just need a little bit of information from you to help us speed up the process for you, our customer services will be happy to help. Contact them here.

  • Please report any incidences of damaged, faulty, incomplete or incorrect orders within 48 hours of receipt.
  • We will cover the costs of return and replacement of any items found to be faulty or damaged, as well as shipping costs incurred due to error on our part.
  • If your order arrives incomplete, please log into your account to check your order status, as some items may be on back order. If you are in doubt just give us a call or drop us an email.
  • For overseas customers, we cannot be liable for the full overseas return shipping costs and would refund a maximum of £10 each way. We would however try to find an agreeable compensatory solution, so that shipping will not be necessary.
  • We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you. Packaging from damaged items may need to be kept or photographed as proof of damage in transit and to support customer claim.
  • If an item has been omitted in error, we will check our stocks and send any such missing item on immediately. Please check your order carefully upon receipt. If you have received the incorrect item, we will do everything possible to rectify the situation for you as quickly as we can, however regretfully, we can accept any goods, even those sent to you in error, if they have been worn/washed and that are not in a resalable condition or not in their original packaging.

For faulty items please click here

For damaged items please click here

For incorrect items please click here

Returns Policy

We will refund your purchase within 48 hours of receiving the goods. We refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items and a pro-rata rate for bundled items. Refunds will be credited back to the original payment method that the goods were bought with. All returns need to be in their original packaging and in a sellable condition.

Exchanges + non returnable items

Unfortunately, we would be unable to refund or credit on any of the following:

  • Washed/used bedding, clothing or lambskins
  • Nappies, briefs or undergarments
  • Maternity and skin care products (due to hygiene/safety reasons)
  • Unsealed CDs, DVDs, tapes or other recording media, software or video
  • Tailor-made or personalised items
  • Made to measure or bespoke goods

For exchanges you are required to purchase the item and send back the unwanted one for refund. This ensures that the product does not sell out in the meantime.

Gift returns

Items received/given as gifts may be returned for store credit, under the same conditions as above. To return your unwanted items please use the returns methods above.

Overseas returns process

Please contact us prior to returning any goods from overseas. If you are making a return from outside of the EU it is important to mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document (CN22 or CN23 which is supplied by your local post office) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you will need to show them proof of duty paid and proof of export (such as certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local customs authority.

Items purchased with a discount or free gift

Should you return an item, where you receive a discount that is applicable over a certain order value and the return takes the order value below that threshold, the discount will need to be taken into account when the refund is made. For example, if an order is placed for £130 with a discount applied 'Save £10 over £100 spend' and an item worth £40 is returned for refund. The £10 discount would no longer be applicable as order value becomes only £90. As such when the refund is made it will be for a total of £30 rather than £40.

Occasionally we offer free gifts with purchase. These are considered part of the purchase & must be included, in un-used condition, with any such returns, in order for a full refund/ credit/ exchange to be given. If an item is returned without the free gift, we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.

*This does not affect your statutory rights. At Natural Baby Shower we are passionate about customer care and will deal with any problems which may arise on an individual basis and do our up most to ensure customer satisfaction. For further information please contact us.

Still have some questions?

+44 (0)1276 408494

hello@naturalbabyshower.co.uk