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Terms & Conditions

The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

      Pre-order items

      On occasion we presell popular items which are not available for immediate dispatch. Pre-order items should be clearly indicated on the website, along with the expected delivery date. When pre-ordering, all items on your order will be dispatched at the same time (once the pre-order item is available.) We do not send any other items on the order as an earlier shipment. If you require any items sooner than the expected delivery date for the pre-ordered product, a separate order will need to be placed. Please note expected delivery dates are approximate, estimated using information provided by the supplier. Natural Baby Shower cannot be held responsible for loss due to late delivery.

      Sign Up & Save Discount Terms

      When signing up to Natural Baby Shower for the first time you will not only be eligible to receive our wonderful newsletters but also a unique 10% discount code. Your code is valid for 1 month, and may be used in-store or online for your first order over £25.00. If you have never signed up for the newsletter, but have made a previous order using, your email address will be registered with us and you will unfortunately not be eligible to receive the discount code.

      Please note the discount code is normally excluded from the following product types and brands due to stipulations from the brands themselves.  We can create tailor bespoke packages for pushchairs & carseats however, please contact our Customer Services Team on +44 (0)1276 408494

      • Pushchairs by Cybex, Babyzen, Bugaboo, Bumbleride, Egg, Joolz, gb, Mima, Mutsy and Uppababy (accessories are eligible)
      • Car Seats by BeSafe, Cybex and Kiddy (accessories are eligible)
      • Furniture by Leander and SnuzPod
      • Sleepyhead pods and covers
      • Changing Bags from Babymel, Pacapod, Storksak, Tiba + Marl and JEM + BEA (we offer a free swaddle instead)
      • Some special offer bundles/ multi-buys or products which already carry a large discount

      Occasionally we will have offer periods when the code will apply on all products. You will easily see if the product you are interested in is included/ excluded from the code on the specific product page.  Non eligible products display the text “excluded from our sign up offer”

      General Offer code terms:

      • Only one code can be redeemed per transaction
      • Codes cannot be used in conjunction with any other offer or code
      • Codes may be redeemed in-store or online
      • Offers have an expiry date and cannot be used in retrospect
      • Terms of each individual code may vary – please refer to the specific advertisement

        Review & Keep Terms

        These terms and conditions form part of our standard terms and conditions. Your personal details will be held in accordance with our privacy policy.

        The competition is open to UK residents aged 18 or over. Entries are accepted from individuals only and are limited to one entry per individual. No employees of NATURAL BABY SHOWER Limited may enter this competition. No third party, group or organised entries are permitted and in the event you enter the competition in breach of these terms we reserve the right to disqualify you from the competition and charge you the full retail price for any goods supplied to you (subject to your statutory rights to cancel the purchase).

        To enter our draws, follow the directions given for that specific draw you enter. This will include providing some of your personal details. We collect details of those who enter our competitions and hold the data in accordance with our privacy policy. No purchase is necessary. Entries are accepted through our website or via our social media pages only.

        To enter, you should provide the answer/ info relayed in the published criteria. Winners are then chosen in line with this.

        The chosen entry will be picked by us at our sole discretion and we will not enter into any correspondence concerning the chosen entry. We will inform the person chosen within a reasonable period. We reserve the right to re-allocate the product to be reviewed by another if the person originally chosen does not respond to us within 48 hours of our first contacting them.

        In the event that the product becomes unavailable for review we reserve the right to replace it with another product to review.

        If you are the person whose entry is chosen, you will receive the product free of charge (no cash alternative available) on the proviso that you send us the following reviews based on your personal use of the product:

        • Upon receipt (or within 7 days max) a short Facebook update, with photos, of your first impressions of the product/ packaging.
        • An in depth review of the product and usage of it up to 6 weeks from receipt.

        The review must be original content based on your personal experience. It should not be published on any other websites without prior consent from Natural Baby Shower Ltd. Please upload imagery including video or photographs as part of your review. You must ensure however that any such imagery does not contain the copyright work or brands of anybody else. You agree to ensure that your review does not contain any offensive, explicit sexual, obscene, defamatory, vulgar or otherwise unsuitable material. Your review should be limited to fair comment based on your personal use of the product. Further you should ensure that any person identified in the review has given their permission to be included in the review or that you are permitted to give that permission yourself. You agree that we may edit your review before publication to remain with these terms.

        You confirm that we may publish your reviews including any associated imagery as part of our marketing including (but not limited to) on-line on our website and on social media.

        We accept no liability for damage, loss, injury (other than or liability for personal injury or death as a result of our negligence) or disappointment of any kind suffered by any entrant. It is your responsibility prior to entering the promotion that the product offered for review is suitable for your use with your child.

        You confirm that we may contact you to remind you and/or assist you in supplying these reviews. If you fail to supply these reviews we reserve the right to charge you the full retail price of the product (in no way do we purport to affect your statutory rights on cancellation should you decide not to supply these reviews).

        The courts of England shall have exclusive jurisdiction of all disputes in entering this promotion provided that the parties shall make at least one initial good faith attempt at mediation (costs shared) in attempting to resolve any dispute. The terms shall be governed under English law.

        We reserve the right to withdraw the promotion at any time and to amend these terms at any time. Please note that this promotion is in no way sponsored, endorsed or administered by or associated with Facebook (or any other social media organisation) and is solely the responsibility of NATURAL BABY SHOWER Limited.

        Competition Terms

        Our competitions are open to UK residents aged 18 or over. Entries are accepted from individuals only and are limited to one entry per individual. No employees of NATURAL BABY SHOWER Limited may enter a competition. No third party, group or organised entries are permitted and in the event you enter the competition in breach of these terms we reserve the right to disqualify you from the competition (and charge you the full retail price for any goods supplied to you, subject to your statutory rights to cancel the purchase).

        To enter our draws, follow the directions given for that specific draw you enter. This will include providing some of your personal details. We collect details of those who enter our competitions and hold the data in accordance with our privacy policy. No purchase is necessary. Entries are accepted through our website or via our social media pages only.

        Winners will be picked in line with the published criteria and prize winners details will be published on either our website or social media pages, or both. We will inform the winner within a reasonable period. We reserve the right to draw a new winner if the original winner picked does not respond to our contact within 7 days. The original winner then loses all rights to the prize.

        The winning entry will be picked at our sole discretion or by random draw as indicated in the published criteria. The winner will receive the product as advertised and no cash alternative is available. In the event of a prize being unavailable for any reason, we reserve the right to substitute to a similar product of equal or greater value. We are not responsible for any prize that may be lost, stolen, forged, damaged or tampered with in any way to the winner.

        Some of the competitions stipulate that the winner send us a review of the product they have won, once they have received and tried it. We welcome any such review even if not stipulated in the rules. On sending reviews you confirm that we may publish the review, including any associated imagery as part of our marketing including (but not limited to) on-line on our website and on social media.

        We generally request imagery including video or photographs as part of your review. You must ensure that any such imagery does not contain the copyright work or brands of anybody else. You agree to ensure that your review does not contain any offensive, explicit sexual, obscene, defamatory, vulgar or otherwise unsuitable material. Your review should be limited to fair comment based on your personal use of the product. Further you should ensure that any person identified in the review has given their permission to be included in the review or that you are permitted to give that permission yourself. You agree that we may edit your review before publication to remain with these terms.

        We accept no liability for damage, loss, injury (other than or liability for personal injury or death as a result of our negligence) or disappointment of any kind suffered by any entrant. It is your responsibility prior to entering the competition that the product offered as prize is suitable for your use with your child.

        The courts of England shall have exclusive jurisdiction of all disputes in entering this competition provided that the parties shall make at least one initial good faith attempt at mediation (costs shared) in attempting to resolve any dispute. The terms shall be governed under English law.

        By entering the competition you are agreeing that we may contact you regarding other products and promotions we offer.

        We reserve the right to withdraw the competition at any time and to amend these competition terms at any time. Please note that this promotion is in no way sponsored, endorsed or administered by or associated with Facebook (or any other social media organisation) and is solely the responsibility of NATURAL BABY SHOWER Limited.

        Complaints procedure

        We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us on hello@naturalbabyshower.co.uk.  Your complaint will be handled confidentially and we will acknowledge your correspondence within 5 working days. At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name and telephone number of the person handling your complaint. We will keep you informed throughout the process.

        Confirmation and Governing Law

        A contract between you and Natural Baby Shower for the sale of our products will only exist once we confirm your order by emailing you to confirm that your order has been accepted. The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.

        Right to cancel

        You may cancel the contract without reason within 7 working days from the date of receipt of goods. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. You will be required to return the products in question to the Natural Baby Shower in perfect condition, unused and in their original packaging.

        Disclaimer

        TO THE FULLEST EXTENT PERMITTED AT LAW, NATURAL BABY SHOWER IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, NATURAL BABY SHOWER DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

        Price and availability information is subject to change without notice.

        Except as specifically stated on this website, to the fullest extent permitted at law, neither Natural Baby Shower nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Natural Baby Shower does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Natural Baby Shower, its affiliates, directors, employees or other representatives.

        Registered office:

        NATURAL BABY SHOWER LTD
        WINDLEBROOK HOUSE
        55 GUILDFORD ROAD 
        BAGSHOT
        SURREY
        UNITED KINGDOM
        GU19 5NG
        Company No. 08060806
        VAT No. GB931302368

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        Contact Us

        We’re really proud of our customer service.

        If you have any issues be they questions about products or queries once a product is received, we are always at the end of the phone
        - real people who can help you straight away. 
        Our customers are extremely important to us and we always welcome feedback.  
        Of course it’s easy to say these things, but over the years we've had some great feedback to back them up.

         

        +44 (0)1276 408494
        Phone lines open

        • Monday to Friday 09:30 to 17:30
        • Saturday 09:30 to 17:30
        • Sunday 10:00 to 16:30

        An answering service is available at all other times and someone will return messages as soon as possible.

         

        hello@naturalbabyshower.co.uk
        You can email us 24 hours a day and we will respond as quickly as possible.
        Weekend emails will normally be dealt with on Monday morning.

         

        pr@naturalbabyshower.co.uk
        NBS Press, Media and PR events.

         

        social@naturalbabyshower.co.uk
        Social media contact.

         

        wholesale@naturalbabyshower.co.uk
        For all wholesale information.

         

        Natural Baby Shower
        Windlebrook House
        55 Guildford Road
        Bagshot
        Surrey
        GU19 5NG
        United Kingdom