Contact us

We're really proud of our customer service.

If you have any issues, be they questions about products or queries once a product is received, we are always at the end of the phone, real people who can help you straight away. Our customers are extremely important to us and we always welcome feedback. Of course it's easy to say these things, but over the years we've had some great feedback to back them up.

Ways to contact us


You can email us 24 hours a day and we will respond as quickly as possible. Contact us on

Live chat

If you you see a live button on the bottom of our screen we are ready online to answer your questions and offer helpful ordering or product advice. If not, then please contact us on

Our live chat is now open 8am to 8pm.


Call us on +44 (0)1276 408494

Multiple phones lines are open at the following times:

  • Monday to Saturday - 9am to 5:30pm
  • Sunday - Closed

An answering service is available at all other times.


Visit our store and get one on one help from our expert advisors.

Natural Baby Shower

Windlebrook House

55 Guildford Road



GU19 5NG

  • Monday to Thursday - 9am to 5:30pm
  • Friday - 9am to 5pm
  • Saturday - 9am to 5:30pm
  • Sunday - Closed

Find us here

View our store here

Other contacts

Marketing enquiries

Should you wish to contact us regarding press, social media, pr or marketing queries, send us an email on

Wholesale enquiries

Should you wish to contact us regarding our wholesale brands, Merino Kids and Babiators, send us an email on