Due to COVID restrictions and the highstreet temporarily closing its doors, the way we shopped changed and here at Natural Baby Shower we were determined to still be there for you no matter what was round the corner. Throughout the restrictions of COVID, we made it our aim to make sure we could still offer you the friendly service and expert advice you all came accustomed to from our amazing team.
So, we got to work! We put our heads together to come up with ways we could still support your parenting journey through the restrictions of COVID and offer you the shopping guidance every parent needs.
As the country is starting to get back to some sort of normality, we wanted to talk you through all the ways you can now shop with us at NBS from wherever you are and however you feel most comfortable. We are all in this together and we want to help you shop for your family in the best, safest and easiest way for you.
So, let’s take a look at all the exciting ways you get one on one time with our brilliant nursery specialists, get all those important questions answered and see first-hand all your favourite products.
Connect instantly to live product demos
To help us help you and answer all those quick but important product related questions we offer our instant live product demos. These allow you to instantly call our nursery specialists through a one way video call, you can see us but we can’t see you. Our nursery specialists will be waiting for you on the shop floor and ready to talk you through any of our products instantly from the comfort of your home.
Simply look out for the icon below at the bottom left of our website. When it is green we are available, if it is grey we are just a little busy at that time so please try again in a few minutes. You'll be connected to a live, one-way video call, where you can receive expert advice, product demos and answers to your questions from our friendly, in-store team.
It was with huge anticipation and excitement that we were finally able to open the doors to our Bagshot, Surrey store again. Whilst we were shut, we have been busy behind the scenes giving the store a complete make-over, renovating the displays and extending the demo areas to offer our customer more space to get hands on with the products.
You can enjoy 2 floors of all your parent and baby essentials from pushchairs, furniture, bags, carriers and much more. Our nursery specialists are on hand to help guide you through your shopping, answer your questions and demo any products for you. We also offer complimentary free car seat fitting and we will also happily build your new pushchair for you so you can walk away ready to go!
Our opening hours are –
- Monday to Wednesday: 9am to 5:30pm
- Thursday: 9am to 7pm
- Friday to Saturday: 9am to 5:30pm
- Sunday: 11am to 4pm
You can find us here - Natural Baby Shower, Windlebrook House, 55 Guildford Road, Bagshot, Surrey, GU19 5NG.
We know shopping for your new arrival or your growing little ones can be a little confusing and overwhelming. So, we want to help get everything on your list ticked off and help to make it all a little easier. To help you find your feet in the most convenient way for you and your family, we offer 2 appointment options; virtual and in store. Our nursery specialists can answer any questions you have and offer impartial tailored advice to suit your lifestyle and budget.
Our appointment promise to you
- They are completely free
- Our nursery specialists are completely impartial
- No obligation to buy, we're just here to help!
- Saving you time by walking you through all your options and comparing benefits across our most trusted brands
- You'll receive free delivery on orders over £65 and hassle-free returns, always
- Our nursery specialists are here to help 7 days a week
In store appointments
We offer one to one in store appointments where you will have an in-depth 1.5 hour slot in your own private room with our specialists there to guide you through everything you need to know. You can expect an initial chat so we can get to know you, your needs and expectations from the visit. Then once we have a better understanding of your needs, we will take you to get hands on with the products that we think are best suited to you, your lifestyle, budget and family.
Most importantly, they will always give impartial, tailored advice to suit your lifestyle and your budget. As you shop we can create a bespoke shopping list for you with all your favourite products that can be emailed to your after your visit so you have it when you need it.
For ultimate convenience and ease, we also offer virtual appointments you can do from the comfort of your home. It will be a 1.5 hour appointment one to one with one of our brilliant nursery specialists who will guide you through everything you want to know at a time that suits you. Your nursery specialist will be talking to you from the shop, so they will have all of our products on hand to demo for you and every product you wish to see up close.
We will ask you to complete a questionnaire before your appointment to help us get to know you and get a better understanding of your needs.
Of course, you can also find loads of help, information and advice on our website too. You can find information on all of the amazing brands we stock and their product ranges through our easy to navigate and functional menu bar. We also have an informative blog that is regularly updated with loads of helpful and relevant articles on a wide range of topics. You can also discover all of our parent approved products reviews that have all been written by real parents you can trust.
Are you looking for advice and information about a specific product category? Discover our helpful buying guides. We have a buying guide for all the top product categories every new parent needs from pushchairs and car seats, to baby carriers and mattresses. Discover all our buying guides here.
Live chat, email or phone
Our customer service team are always on hand to help. For all your product questions, order queries or baby advice, our fully trained team are happy to help through live chat, email or phone. We’re always on hand, real people who can help you straight away.
Call us on - +44 (0)1276 408494
Email us on - firstname.lastname@example.org
Our customer service hours are –
- Monday to Friday - 8am to 8pm
- Saturday - 9am to 5:30pm
- Sunday - 11am to 4pm
Here to help at every stage
The Natural Baby Shower team are always here to help you every step of the way. Whether you're expecting your first baby and trying to navigate the parenting world for the first time, or looking for your next stage car seat or weaning essentials for your growing little one. We’re here to help you find the way, for every stage and age whilst offering our impartial advice to help you find your feet.