Free returns and package protection, in one click
One optional add-on at checkout bundles free returns with support for lost, damaged, or stolen deliveries. Opt in for a prepaid return label on UK domestic orders and access to Swap’s claims portal.
Free returns and package protection in one system
Free returns
Wrong size or change of heart? Opted-in orders get a prepaid return label, so there’s no return postage to pay.
- Prepaid return labels on UK domestic orders
- Start a return in our returns portal
- International return postage isn't included
Package protection
Support for lost, damaged, or stolen deliveries. File a claim in the branded Swap portal and it’s investigated and resolved for you.
- Lost in transit
- Damaged on the way
- Stolen after delivery
Swap does the work
Claims are investigated and resolved through Swap’s automated portal, from submission to outcome.
- File a claim in a few clicks
- Automated from submission to outcome
- Replacement or refund where approved
Three simple steps
One choice at checkout
Add Checkout+ in one click. It’s fully optional, and the price is shown at checkout before you pay.
Your order is covered
Opted-in orders are protected in transit, with a free return label ready on UK domestic orders.
Return or claim online
Start a return in the returns portal, or file a claim in the claims portal. Swap handles it from submission to outcome.
With and without Checkout+
| Checkout+ | Standard | |
|---|---|---|
| Prepaid UK return label | Included | You pay postage |
| Lost deliveries | Included | — |
| Damaged deliveries | Included | — |
| Stolen deliveries | Included | — |
| Swap claims portal | Included | — |
Questions, answered
Need to send something back or report a parcel problem? Head straight to the right place.
Start a returnReturns portal→ Make a claimLost, damaged or stolen→What is Checkout+?
Checkout+ is an optional add-on at checkout, powered by Swap. It bundles free returns with support for lost, damaged, or stolen deliveries. Shoppers who opt in receive prepaid return labels on UK domestic orders, plus access to Swap’s claims portal.
How do I add Checkout+ to my order?
Checkout+ appears as an optional add-on when you check out. Select it to add it to your order. If you prefer not to, leave it unselected or remove it before placing your order.
Does Checkout+ include free returns?
Yes. On opted-in UK domestic orders, eligible returns use a prepaid return label so you don’t pay return postage. Start your return via https://returnsportal.shop/natural-baby-shower. International return labels are not covered by Checkout+ unless we say otherwise at the time.
How is the Checkout+ price calculated?
The amount is based on your basket total. Exact rates are shown at checkout before you place your order.
Help! I added Checkout+ by mistake.
You can remove it before placing your order. If you’ve already ordered and the order hasn’t been despatched, contact our team and we’ll help where we can.
How long do I have to make a claim?
If tracking shows “Delivered” but you didn’t receive it, please allow a few days before claiming. For parcels presumed lost (not marked delivered), wait several days from the last tracking update. All claims must be submitted within the window set in Swap’s terms (typically within 30 days of order).
I need to make a claim — what do I do?
Open https://claimsportal.co/natural-baby-shower with your order number and email, then follow the steps. Swap’s team reviews claims and will contact you about the outcome.
What happens after my claim is submitted?
Swap reviews the claim and aims to get back to you quickly (often within 48 hours) with next steps, which may include a replacement or refund depending on availability and the claim outcome.
Can my claim be rejected?
Claims can be declined if they’re outside the claim window or if the service appears to be misused. Full terms are set by Swap.
Is Checkout+ the same as your product guarantee?
No. Our own product guarantee and returns policy are separate. Checkout+ covers transit issues and free UK returns on opted-in orders, not manufacturing faults already covered by our own product guarantee and returns policy.
Does Checkout+ cover international orders?
Package protection may still apply where offered at checkout. Free return labels under Checkout+ are modelled for UK domestic orders.
Checkout+ is not insurance. It is a support and investigation service Swap manages directly, covering opted-in orders. Free returns apply to UK domestic orders. Natural Baby Shower’s own product guarantee and returns policy remain separate.
