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Easy Returns

Extended Christmas Returns

Return items for a full refund until January 31st 2018.

Purchases made between November 1st 2017 and December 24th 2017 can be returned for a full refund until January 31st 2018.
Products must be received in unused/new condition in original packaging. Exceptions apply in line with our standard returns policy below.

Standard Returns Policy

You can return your items up to 90 days after purchase.

Providing we receive the returned item/s unused and in their original packaging, we can offer you a full product refund.

Please include our simple returns form with any returns.

Faulty or incorrect or incomplete orders? Please contact us here first, so we can help you quicker.

Easy Refund Process

  • Refunds processed within 48 hours of receipt
  • Returns within 28 days will receive a full monetary refund; returns between 28 to 90 days will receive a store credit/e-voucher.
  • We also refund the original delivery charge on all items returned.
  • See our full Returns Policy here.

Return to Store

  • Pop in to our Flagship Store to return any store, or online orders
  • Find us here

Return via Royal Mail

  • Purchase a Tracked Returns label here.
  • Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
  • Emailed to you from Royal Mail, within 24 hours.
  • Receipt provided at Post Office with a fully tracked service.

Return via DPD Shop

  • Find your local DPD Drop-off Shop here. Choose from 5500 locations!
  • Purchase a DPD Pickup label here.
  • Maximum dimensions & weight: 60cm x 60cm x 60cm & 20kg.
  • Emailed to you by DPD, within 24 hours.
  • Receipt provided at DPD Pickup Shop, 1-2 day service, fully tracked service with text alerts

Return Collection

  • Request a collection here.
  • Collection from any UK address by DPD Local, between 9am-5pm.
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