Gaia Baby Serena Mattress Protector Bedside Cot

Standard [48-hour] Delivery

• FREE delivery on all orders over £45.
• Orders under £45 charged at £2.95.
• Dispatched via Royal Mail Tracked 48™
• Includes Scottish Highland & Islands, Northern Ireland, Isle of Man, Scilly Isles and the Channel Islands.
• Republic of Ireland at £7.95. 

Express & Timed Delivery [order by 3pm]

• Royal Mail Tracked 24™ [1-2 working days] at £4.95 (mon - fri)
• Royal Mail Special Delivery by 1pm from £5.95 (mon - sat)
• DPD Next Day at £6.95 (mon - fri)
• DPD by 12 noon at £9.95 (mon - fri)
• Saturday or Sunday Delivery at £9.95 (ordered mon - fri)
• Next Day, Weekend and timed services MUST be ordered by 3pm Monday - Friday.

Over-sized or Heavier Delivery

• Mainland UK is FREE Courier service (mon - fri)
• Scottish Highland & Islands, Northern Ireland, Isle of Man, Scilly Isles and the Channel Islands at £7.95.
• Republic of Ireland at £7.95. 
• Dispatched via DPD.

Order Processing

• Track your item - Dispatch confirmation email with a web-based tracking.
• Delivery text or email notifications prior or on-route.
• Fast dispatch and delivery - 97% of UK bound orders are dispatched within 24 hours, many the same working day.
• Priority dispatch is given to Express services.
• Next Day, weekend and timed services MUST be ordered by 3pm Monday - Friday.
• All subject to availability, bespoke & made to measure items may not be included.

Stock Status

For example a product may state "dispatched 3-5 days" in which
case, it will be shipped from us within a 3-5 day period and will be
received shortly after that, according to the delivery method chosen.

Contact Us

hello@naturalbabyshower.co.uk
You can email us 24 hours a day and we will respond as quickly as possible.
Weekend emails will normally be dealt with on Monday morning.

+44 (0)1276 408494
Multiple phone lines open 

• Monday to Thursday: 09:00 to 17:30
• Friday: 09:00 to 17:00
• Saturday: 09:00 to 17:30
• Sunday: Closed
• An answering service is available at all other times 

Easy Refund Process

• Refunds processed within 48 hours of receipt
• Returns within 28 days will receive a full monetary refund; returns between 28 to 90 days will receive a store credit/e-voucher.
• We also refund the original delivery charge on all items returned.
• See our full Returns Policy.

Return to Store

• Pop in to our Flagship Store to return any store, or online orders
• Find us here.

Return via Royal Mail

• Purchase a Tracked Returns label.
• Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
• Emailed to you from Royal Mail, within 24 hours.
• Receipt provided at Post Office with a fully tracked service.

Return via DPD Shop

• Find your local DPD Drop-off Shop. Choose from 5500 locations!
• Purchase a DPD Pickup label.
• Maximum dimensions & weight: 60cm x 60cm x 60cm & 20kg.
• Emailed to you by DPD, within 24 hours.
• Receipt provided at DPD Pickup Shop, 1-2 day service, fully tracked service with text alerts

Return Collection

• Request a collection.
• Collection from any UK address by DPD Local, between 9am-5pm.

In-store demo

Great news! This product is available in our Surrey store for a demonstration. Pop-in to meet our expert Sales Advisors & try it out.
Please note the colour in-store may vary, so contact us if you would like to check this before coming along.

+44 (0)1276 408494

• Monday to Thursday: 09:00 to 17:30
• Friday: 09:00 to 17:00
• Saturday: 09:00 to 17:30
• Sunday: Closed
• An answering service is available at all other times. 

Natural Baby Shower
Windlebrook House, 55 Guildford Road
Bagshot, Surrey
GU19 5NG
United Kingdom

For more information on The Store, The Consultancy or The Hub, please visit our in-store page.

Car seat fitting

All in-store Sales Advisors receive regular training to ensure they have up-to-date product knowledge and understand the strict safety laws that must be followed.

Our in-store team members have undergone extensive training and are happy to install your new car seat for you.

They will demonstrate how to fit your chosen car seat in your car to provide complete peace of mind. This service will also give you the knowledge and confidence to fit the seat yourself.

Please note our team can only install car seats that we stock in-store - please call to check if the car seat you are looking to purchase is in stock at our Surrey store.

Alternatively, your chosen car seat can be bought through our website and transferred to our surrey store to be fitted at a convenient time.

+44 (0)1276 408494

• Monday to Thursday: 09:00 to 17:30
• Friday: 09:00 to 17:00
• Saturday: 09:00 to 17:30
• Sunday: Closed
• An answering service is available at all other times. 

Natural Baby Shower
Windlebrook House, 55 Guildford Road
Bagshot, Surrey
GU19 5NG
United Kingdom

For more information on The Store, The Consultancy or The Hub, please visit our in-store page.