Cybex Cloud Q Car Seat - Phantom Grey
SKU 31351-PGRY / boxed weight 6200 g
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UK, Channel Islands & Ireland
If you have any queries about shipping & dispatch contact our lovely team on email@example.com
or call +44 (0)1276 408494, phone lines open Monday to Saturday 9.30 - 17.30 and Sunday 10.00 - 16.30.
FREE on orders over £45. Orders under £45 - £2.95 (mon - fri)
98% of our orders are delivered with 2-4 working days.
Dispatched via Royal Mail Tracked 48 [2-3 working days].
Includes Scottish Highland & Islands, Northern Island, Isle of Man, Scilly Isles and the Channel Islands.
Republic of Ireland - £7.95.
FREE Next Day service to the mainland UK (mon - fri)
Dispatched via Interlink Express or DPD Predict service.
Scottish Highland & Islands, Northern Island, Isle of Man, Scilly Isles and the Channel Islands - £7.95.
Republic of Ireland - £7.95.
EXPRESS & TIMED DELIVERY [order by 3pm]
Royal Mail Tracked 24 [1-2 working days] - £4.95 (mon - fri)
Royal Mail Special Delivery by 1pm from £5.95 (mon - fri)
Courier Next Day - £6.95 (mon - fri)
Courier by 12am - £7.95 (mon - fri)
Saturday or Sunday Delivery - £9.95 (ordered mon - fri)
Dispatched via Royal Mail Tracked, Interlink Express or DPD Predict services.
Next Day, Weekend and timed services MUST be ordered by 3pm Monday - Friday.
Track your item - Dispatch confirmation email with a web-based tracking. Delivery text or email notifications prior or on-route.
Fast dispatch and delivery - 97% of UK bound orders are dispatched within 24 hours, many the same working day.
Priority dispatch is given to Express services.
Next Day, weekend and timed services MUST be ordered by 3pm Monday - Friday.
All subject to availability, bespoke & made to measure items may not be included.
Changed your mind? No problem...
You can return items that are unused and re-sell-able within 28 days of receipt of purchase for a full product refund.
Cost of return (unless faulty or incorrect) is not covered, however you can purchase a returns label for a minimal cost of £1.95.
The service which is via Royal Mail Tracked 48, may be used for parcels up to maximum dimensions of 61cm x 46cm x 46cm and a max weight of 5kg.
Returns labels may be purchased at the time of order and the label will be included with your goods,
or they can labels can also be purchased at a later date by following this link.
Please note labels purchased in this way will be emailed to you within 48 (but normally within 12) hours of purchase.
Please attach your label and drop your package into your local Post Office, where it will be scanned and a receipt provided.
For larger items, we can arrange a Drop Off Shop or Courier Collection. Charges will vary according to size and value of the goods.
Please email firstname.lastname@example.org to arrange this.
Before you post it, please fill in the simple returns form, and enclose with your parcel.
If you cannot access a printer, you can just enclose your packing note (with reason for return).
You can of course use your own postage, in which case please send to:
Natural Baby Shower
55 Guildford House
For larger items, we can arrange a courier collection. Please email email@example.com to arrange this.
We will refund your purchase within 48 hours of receiving the goods.
We refund the monetary value of the goods returned to us, at the price you purchased them.
This includes sale items and a pro-rata rate for bundled items.
Credit card refunds will be credited back to the original card within 60 days.
Unfortunately we would be unable to refund or credit on any of the following:
- Washed/used bedding, clothing or lambskins
- Briefs or undergarments
- Lotions and skin care products (due to hygiene/safety reasons)
- Unsealed CDs, DVDs, tapes or other recording media, software or video
Please also note we are unable to accept cancellations or returns on any made to measure or bespoke goods.
For exchanges we recommend you purchase the required item and send back the unwanted one for refund.
This ensures that the product does not sell out in the meantime.
We can offer exchange on the same product in a different size or colour.
Items received/given as gifts may be returned for store credit, under the same conditions as above.
To return your unwanted items please use the returns form (see above) & include your order number,
which can be found on the gift note included with your parcel. If this is not known, please e-mail prior to returning your goods,
providing the “gift recipient name & address” and “purchasers name” so that we can first confirm the order details for you.
Free gifts with goods
Occasionally we offer free gifts with purchase. These are considered part of the purchase & must be included, in un-used condition,
with any such returns, in order for a full refund/ credit/ exchange to be given. If an item is returned without the free gift,
we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.
Items purchased with a discount applicable over a certain order value
Should you return an item, where you receive a discount that is applicable over a certain order value and the return takes the order value below that threshold, the discount will need to be taken into account when the refund is made. For example, if an order is placed for £130 with a discount applied Save £10 over £100 spend and an item worth £40 is returned for refund. The £10 discount would no longer be applicable as order value becomes only £90. As such when the refund is made it will be for a total of £30 rather than £40.
Overseas returns procedure
Please contact us prior to returning any goods from overseas.
If you are making a return from outside of the EU it is important to mark all returns as RETURNED GOODS – FAILED SALE.
This must be clearly marked on the customs information document (CN22 or CN23 which is supplied by your local post office) on the outside of the packaging.
Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
If you have paid import duty for goods received, and subsequently return the goods to us,
it should be possible for you to claim a refund of duties from your local customs authority.
To do this, you will need to show them proof of duty paid and proof of export (such as certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local customs authority.
For full details please click here >>
The Cybex Cloud Q Car Seat is ideal for newborns all the way up to 18 months. Also designed for premature and very small newborns. It can be effortlessly converted into a straightforward travel system with Cybex and other brand buggies and strollers.
The Cloud Q Car Seat in neutral Phantom Grey colour is from the Platinum range by Cybex. This incredible car seat can be used from birth up to around 18 months, with automatic height adjustment of the seat this is perfect for a growing baby. Cybex car seats offer unique safety features; including the 11 position height adjustable headrest, integrated harness guides all of which are crash test proven and L.S.P system.
A new feature allows an ideal sitting angle and ensures that small babies lie with their head, neck and chest perfectly aligned. The risk of suffocation by the head falling forward is dramatically reduced.
Reclining Backrest: A new function of the Cloud Q is that it can be changed to a horizontal position outside of the car. With a longer leg-rest and a lie-flat position, the child can lie comfortably and in an ergonomically correct position.
The angle can be adjusted easily with one hand without having to take the child out of the carrier, and the handle remains in the carrying position for easier mobility. In combination with the CYBEX pushchairs, the Cloud Q can be used as a visually harmonious travel system. Thanks to the flat lying angle, the infant car seat transforms into a practical and clever carry cot for the first months. The sleeping baby can rest with optimal protection and in an ergonomically correct position.
- Reclining backrest
- Group 0+
- 8 colour choices and 2 fabric choices
- Comfort Fabric
- Birth - 18 months, also perfect for premature and very small newborns
- The car seat also offers bigger children more room and comfort
- Ergonomic lie-flat position outside the car
- Comes with ISOfix Guides (pair)
- Telescopic L.S.P tested and Crash tested
- Removable newborn inlay for premature and very small babies
- 11 position automatic height-adjustable headrest and harness guides
- Energy-absorbing shell: absorbs the forces of an impact and protectively covers the baby
- XXL fold-away sun canopy with Australian UVP 50+ sun protection standards
- Y-belts are included with a soft padded seat inlay
- Complies with the new ECE R-44/04 Supplement 7
- The Cloud Q can be effortlessly converted into a travel system with Cybex and other-brand buggies and strollers (using adapters - sold separately)
What's the difference between comfort and plus fabrics?
Comfort version: soft and cozy with a plain fabric look
Plus version: the Plus version gets it's characteristic appearance through an exclusive, very hard-wearing fabric with a twill effect in a denim look.
Removable Seat Insert: One of the biggest challenges for safety engineers is the best possible transportation of premature babies and very small newborns, whose neck muscles and reflexes are not yet well enough developed. Unfortunately, this can lead to the baby's head tipping forward while it sleeps, which can lead to serious breathing problems.
Along with German doctors and midwives, and taking into account the findings of many tests, a function was developed that enables a near flat lying angle between head, neck and chest. The risk of suffocation is thereby significantly reduced. This is achieved through a removable seat insert, which also offers more space and comfort for bigger children once removed.
11 Position Height Adjustable Headrest: In combination with the telescopic Linear Side-impact Protection System the height-adjustable headrest adds to the excellent side-impact protection of the Cloud Q infant car seat.
With the new 11-position height-adjustable headrest with integrated harness guide, the length of the harness changes automatically when the headrest is adjusted. This prevents any need for the difficult threading in and out of the harness and makes it almost impossible to misuse.
Telescopic L.S.P System (Linear Side-impact Protection):
The new Telescopic Linear Side-impact Protection can be easily and individually adjusted. The very first forces of an accident are transferred by the extended side protector facing the door and are distributed to the car seat's shell. The flexible material and structure of the car seat then absorbs the forces of an impact and channels them away from the baby.
The belted Cloud Q emerged as test winner in Group 0+ in the test 06/2015 conducted by German Stiftung Warentest. It was the only car seat in the test that achieved the grade "very good" in the safety category. The premium infant car seat sets itself apart as a perfect symbiosis of phenomenal protection and a new kind of travel system for outstanding safety in and outside of the car.