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Returns Policy Popup

Returns Policy Christmas

Extended Christmas Returns

This Christmas you can shop for gifts with complete peace of mind with our offering an Extended Returns Policy.

All purchases made from 25th October 2016 can be returned for a full refund until January 12th 2017.

Changed your mind? No problem...

No Quibble Returns

Returns

You can return items that are unused and re-sell-able within 28 days of receipt of purchase for a full product refund.

Cost of return (unless faulty or incorrect) is not covered, however you can purchase a returns label for a minimal cost of £1.95.  
The service which is via Royal Mail Tracked 48, may be used for parcels up to maximum dimensions of 61cm x 46cm x 46cm and a max weight of 5kg.

Returns labels may be purchased at the time of order and the label will be included with your goods,
or they can labels can also be purchased at a later date by following this link.
Please note labels purchased in this way will be emailed to you within 48 (but normally within 12) hours of purchase.

Please attach your label and drop your package into your local Post Office, where it will be scanned and a receipt provided.

For larger items, we can arrange a Drop Off Shop or Courier Collection. Charges will vary according to size and value of the goods.
Please email hello@naturalbabyshower.co.uk to arrange this.

Before you post it, please fill in the simple returns form, and enclose with your parcel. 
If you cannot access a printer, you can just enclose your packing note (with reason for return).

You can of course use your own postage, in which case please send to:

Natural Baby Shower
Windlebrook House
55 Guildford House
Bagshot
GU19 5NG

For larger items, we can arrange a courier collection. Please email hello@naturalbabyshower.co.uk to arrange this.

Refunds

We will refund your purchase within 48 hours of receiving the goods.
We refund the monetary value of the goods returned to us, at the price you purchased them.
This includes sale items and a pro-rata rate for bundled items.
Credit card refunds will be credited back to the original card within 60 days.

Unfortunately we would be unable to refund or credit on any of the following:

  • Washed/used bedding, clothing or lambskins
  • Briefs or undergarments
  • Lotions and skin care products (due to hygiene/safety reasons)
  • Unsealed CDs, DVDs, tapes or other recording media, software or video

Please also note we are unable to accept cancellations or returns on any made to measure or bespoke goods.

Exchanges

For exchanges we recommend you purchase the required item and send back the unwanted one for refund.
This ensures that the product does not sell out in the meantime.
We can offer exchange on the same product in a different size or colour.

Gift returns

Items received/given as gifts may be returned for store credit, under the same conditions as above.
To return your unwanted items please use the returns form (see above) & include your order number,
which can be found on the gift note included with your parcel. If this is not known, please e-mail prior to returning your goods,
providing the “gift recipient name & address” and “purchasers name” so that we can first confirm the order details for you.

Free gifts with goods

Occasionally we offer free gifts with purchase. These are considered part of the purchase & must be included, in un-used condition,
with any such returns, in order for a full refund/ credit/ exchange to be given. If an item is returned without the free gift,
we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.

Items purchased with a discount applicable over a certain order value

Should you return an item, where you receive a discount that is applicable over a certain order value and the return takes the order value below that threshold,
the discount will need to be taken into account when the refund is made. For example, if an order is placed for £130 with a discount applied Save £10 over £100 spend
and an item worth £40 is returned for refund. The £10 discount would no longer be applicable as order value becomes only £90.
As such when the refund is made it will be for a total of £30 rather than £40.

Overseas returns procedure

Please contact us prior to returning any goods from overseas.
If you are making a return from outside of the EU it is important to mark all returns as RETURNED GOODS – FAILED SALE.
This must be clearly marked on the customs information document (CN22 or CN23 which is supplied by your local post office) on the outside of the packaging.
Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
If you have paid import duty for goods received, and subsequently return the goods to us,
it should be possible for you to claim a refund of duties from your local customs authority.
To do this, you will need to show them proof of duty paid and proof of export (such as certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local customs authority.

For full details please click here >>

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No quibble returns policy
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Contact Us

We’re really proud of our customer service.

If you have any issues be they questions about products or queries once a product is received, we are always at the end of the phone
- real people who can help you straight away. 
Our customers are extremely important to us and we always welcome feedback.  
Of course it’s easy to say these things, but over the years we've had some great feedback to back them up.

 

+44 (0)1276 408494
Phone lines open

  • Monday to Friday 09:30 to 17:30
  • Saturday 09:30 to 17:30
  • Sunday 10:00 to 16:30

An answering service is available at all other times and someone will return messages as soon as possible.

 

hello@naturalbabyshower.co.uk
You can email us 24 hours a day and we will respond as quickly as possible.
Weekend emails will normally be dealt with on Monday morning.

 

pr@naturalbabyshower.co.uk
NBS Press, Media and PR events.

 

social@naturalbabyshower.co.uk
Social media contact.

 

wholesale@naturalbabyshower.co.uk
For all wholesale information.

 

Natural Baby Shower
Windlebrook House
55 Guildford Road
Bagshot
Surrey
GU19 5NG
United Kingdom