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Independent Customer Reviews from Trustpilot



Who are Trustpilot and why?

Trustpilot are a feedback service used by companies that care about honesty, integrity and doing the best that they can for their customers. Perfect that's us!

How do I leave feedback?

You'll receive the feedback request via email within 5–7 days after dispatch of your order. If you live in a different country, then the delay can be up to 28 days, to allow for the delivery. If you haven’t been contacted after 4 weeks, please let us know at hello@naturalbabyshower.co.uk

You will then be asked to rate the supplier for Service and on many occasions, the Product or Products you purchased. We give you the option to score for “Excellent”, “Great”, “Average, “Pooror “Bad”. We then allow you to provide additional comments in a “Comment Box” where we encourage you to write more information that will be useful to us. Praise us if our service and/or product has satisfied you or exceeded satisfaction. Tell us if we did not reach satisfactory levels, and why – so we can learn from this and provide a better service.

How long does it take to leave feedback?

It can take as little as 15 seconds to leave feedback. Have a go!

How can we guarantee all the feedback is from genuine customers?

Following a sale, we inform Trustpilot of the order data. This data contains the person’s name, their email address, what they bought and when. It is because of this data that Trustpilot knows who to invite to leave feedback. The data is not used again. This guarantees that all the feedback left is genuine.

Do I have to answer the Trustpilot feedback emails?

Of course not! We are delighted if you do so, and believe that your comments will be useful both to other customers and to us.

Can I opt out of Trustpilot emails?

At the bottom of every email we send we offer you the opportunity to opt out. You can use the same link to opt in again later if you want.

Customer Service
Progressive Preschool Awards 2016 Natural Baby Shower has been nominated as a finalist in the Best Independent Nursery Retailer category
Free Delivery on orders over £45
Overseas Shipping prices
No quibble returns policy
Make it special with our gift wrapping service
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Contact Us

We’re really proud of our customer service.

If you have any issues be they questions about products or queries once a product is received, we are always at the end of the phone
- real people who can help you straight away. 
Our customers are extremely important to us and we always welcome feedback.  
Of course it’s easy to say these things, but over the years we've had some great feedback to back them up.


+44 (0)1276 408494
Phone lines open

  • Monday to Friday 09:30 to 17:30
  • Saturday 09:30 to 17:30
  • Sunday 10:00 to 16:30

An answering service is available at all other times and someone will return messages as soon as possible.


You can email us 24 hours a day and we will respond as quickly as possible.
Weekend emails will normally be dealt with on Monday morning.


NBS Press, Media and PR events.


Social media contact.


For all wholesale information.


Natural Baby Shower
Windlebrook House
55 Guildford Road
GU19 5NG
United Kingdom