COVID-19 Update

We know these are extremely worrying and difficult times and it is highly important that we keep the safety of our customers, families and staff as our main priority.

UPDATE 3rd April - Royal Mail have suspended deliveries to 43 countries, find out more here

UPDATE 25th March - Royal Mail + DPD offering contact free delivery. Please find more details below.

UPDATE 23rd March - Our online service continues to provide baby products to our customers. We are strictly following Government guidelines in the operation of our warehouse and with our wider team. We will closely monitor all new advice daily.

UPDATE 22nd March - Bagshot Store is now closed until further notice.

We are closely monitoring recommendations from the Government to ensure we are operating in the safest, most hygienic way. We are limiting the amount of people in our warehouse via shift work and our office team are now all working remotely. Our Bagshot store is now closed and we have cancelled all classes at The Hub.

Our knowledgeable customer service team are on hand to offer advice and answer any queries you might have via phone, online chat, or social media.

Online orders + delivery

Can I still place an order online for delivery?

Yes. We are operating our online business with shift work in our warehouse to ensure social distancing. We have good stock levels and still receiving deliveries daily.

Can I still recieve delivery of parcels?

Yes. All delivery options are still available at this current time. All of our delivery services are following strict advised protocols for safety and hygiene.

DPD have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.

They have a range of delivery options for everyone:

  • Customers can download the DPD app and set their delivery preferences to leave in a safe place. If they don't have the DPD app they can select Leave Safe in their in-flight options.
  • Customers can now leave a note on their front door telling DPD where to leave their parcel and the drivers will take a photo. Without the leave in a safe place instruction, drivers will not deliver the parcel.

Royal Mail have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.

  • They are temporarily not handing over hand-held devices to customers to capture signatures. Postmen and postwomen will instead log the name of the person accepting the item, and can sign on their behalf.
  • For all customers (including those who are self-isolating) receiving a parcel that won’t fit through the letterbox, Royal Mail will place the item at the door. Having knocked on the door, they will then step aside to a safe distance while the customer retrieves their item. This will ensure the item is delivered securely rather than being left outside.
  • If the customer is unable to come to the door, Royal Mail will issue a ‘Something for You’ card, advising of other ways they can arrange to get their item. For example, by getting a friend or family member to collect the parcel from the local Customer Service Point on their behalf. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.

How do I recieve if I am self isolating?

We understand these are worrying times so we want to make shopping as easy as possible. So once you have received your dispatch confirmation from our delivery services e.g. Royal Mail or DPD you will have the option to choose whether you would like your parcel left in a safe place.

DPD have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.

They have a range of delivery options for everyone:

  • Customers can download the DPD app and set their delivery preferences to leave in a safe place. If they don't have the DPD app they can select Leave Safe in their in-flight options.
  • Customers can now leave a note on their front door telling DPD where to leave their parcel and the drivers will take a photo. Without the leave in a safe place instruction, drivers will not deliver the parcel.

Royal Mail have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.

  • They are temporarily not handing over hand-held devices to customers to capture signatures. Postmen and postwomen will instead log the name of the person accepting the item, and can sign on their behalf.
  • For all customers (including those who are self-isolating) receiving a parcel that won’t fit through the letterbox, Royal Mail will place the item at the door. Having knocked on the door, they will then step aside to a safe distance while the customer retrieves their item. This will ensure the item is delivered securely rather than being left outside.
  • If the customer is unable to come to the door, Royal Mail will issue a ‘Something for You’ card, advising of other ways they can arrange to get their item. For example, by getting a friend or family member to collect the parcel from the local Customer Service Point on their behalf. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.

Are deliveries running on time?

In line with current guidelines we are operating as normal, with additional cleaning protocols, therefore all orders are still being dispatched quickly and delivery services are running with no current delays.

Store

UPDATE 22nd March - Bagshot Store is now closed until further notice.

How is your store protecting customers + STAFF?

We have increased our hygiene and safety protocols. We ask all customers to wash their hands before entry and we are cleaning all touch points regularly. Whilst our store remains open for the time being, we have made the decision to cancel all classes at The Hub.

Are you going to close your store?

We are now closed till further notice. Please call or email if you have any questions.

Are there other options if I can't come in-store?

We have a number of live demos on our social media that may help you understand certain products. Our knowledgeable customer service team is also on hand to help with any questions you may have, via phone, email and live chat.

Still have some questions?

+44 (0)1276 408494

hello@naturalbabyshower.co.uk