COVID-19 Update

We know these are worrying and difficult times and it is highly important that we keep the safety of our customers, families and staff as our main priority.

We continue to be COVID-19 secure in the workplace. We are operating in the safest, most hygienic way by meeting the five steps to safer working set out by the government.

Bagshot Store Opening Hours (COVID-19 Update) To help you shop safely our store is open for walk-ins on Monday to Sunday and appointment only on Saturdays. If you would like to book an appointment please book here

Our knowledgeable customer service team are on hand to offer advice and answer any queries you might have via phone, online chat or social media.

Please see below for all delivery updates and information.

Online orders + delivery

Can I still place an order online for delivery?

Yes. We are operating our online business with shift work in our warehouse to ensure social distancing. We have good stock levels and still receiving deliveries daily.

You can check for service updates in your area by visiting Royal Mail Services Updates

Can I still receive delivery of parcels?

Yes. All delivery options are still available at this current time. All of our delivery services are following strict advised protocols for safety and hygiene.

DPD have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.

They have a range of delivery options for everyone:

  • Customers can download the DPD app and set their delivery preferences to leave in a safe place. If they don't have the DPD app they can select Leave Safe in their in-flight options.
  • Customers can now leave a note on their front door telling DPD where to leave their parcel and the drivers will take a photo. Without the leave in a safe place instruction, drivers will not deliver the parcel.

Royal Mail have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.

  • They are temporarily not handing over hand-held devices to customers to capture signatures. Postmen and postwomen will instead log the name of the person accepting the item, and can sign on their behalf.
  • For all customers (including those who are self-isolating) receiving a parcel that won’t fit through the letterbox, Royal Mail will place the item at the door. Having knocked on the door, they will then step aside to a safe distance while the customer retrieves their item. This will ensure the item is delivered securely rather than being left outside.
  • If the customer is unable to come to the door, Royal Mail will issue a ‘Something for You’ card, advising of other ways they can arrange to get their item. For example, by getting a friend or family member to collect the parcel from the local Customer Service Point on their behalf. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.

How do I receive if I am isolating?

We understand these are worrying times so we want to make shopping as easy as possible. So once you have received your dispatch confirmation from our delivery services e.g. Royal Mail or DPD you will have the option to choose whether you would like your parcel left in a safe place.

DPD have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.

They have a range of delivery options for everyone:

  • Customers can download the DPD app and set their delivery preferences to leave in a safe place. If they don't have the DPD app they can select Leave Safe in their in-flight options.
  • Customers can now leave a note on their front door telling DPD where to leave their parcel and the drivers will take a photo. Without the leave in a safe place instruction, drivers will not deliver the parcel.

Royal Mail have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.

  • They are temporarily not handing over hand-held devices to customers to capture signatures. Postmen and postwomen will instead log the name of the person accepting the item, and can sign on their behalf.
  • For all customers (including those who are self-isolating) receiving a parcel that won’t fit through the letterbox, Royal Mail will place the item at the door. Having knocked on the door, they will then step aside to a safe distance while the customer retrieves their item. This will ensure the item is delivered securely rather than being left outside.
  • If the customer is unable to come to the door, Royal Mail will issue a ‘Something for You’ card, advising of other ways they can arrange to get their item. For example, by getting a friend or family member to collect the parcel from the local Customer Service Point on their behalf. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.

Are deliveries running on time?

In line with current guidelines we are operating as normal, with additional cleaning protocols, therefore all orders are still being dispatched quickly and delivery services are running with no current delays.

Royal Mail have reported some delays and suspension for some international delivery,find out more here

Store

We have introduced some changes to ensure we are COVID-secure:

Opening hours: We are so excited to announce that after a successful appointment only reopening, our store will be open for walk-ins on Monday to Sunday and appointment only on Saturdays. We would advise you to still book an appointment during the week to get advice on our full range of baby essentials. Our appointment service is designed to take the confusion out of your product selection with the help of a dedicated product specialist. Appointments are 1.5 hours long. When you book an appointment, a friendly advisor will contact you the day before to talk you through the steps we are taking to keep you safe.

Customers in store: We are limiting the number of customers in-store by booking appointments only and only three people can attend per appointment. This means it will be just you and one of our expert advisors on hand to help and welcome you safely in to our store. If you are experiencing any symptoms of COVID-19, please do not book an appointment.

Social distancing: We're encouraging our team and customers to stay a safe distance whilst browsing, demoing and at checkout to keep everyone safe.

Increased hygiene: Our appointments are timed in a way that allows 30 minutes either side to wipe down products, surfaces and deep clean the store. There will be hand sanitiser around the store and for extra peace of mind there will be gloves and masks available for customer use.

Store services: We cannot supply hot drinks. Water is available at our dispensers around the store with disposable single use cups.

We have a number of live demos on our social media that may help you understand certain products. Our knowledgeable customer service team is also on hand to help with any questions you may have, via phone, email and live chat.

Still have some questions?

+44 (0)1276 408494

hello@naturalbabyshower.co.uk