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Returns Policy

Refunds, Credits & Exchanges

You can return your purchase to us, unused and in its original packaging, within 14 days of the date of receipt for a full refund. Goods returned after 14 days, but within 28 days, will be offered store credit, redeemable within 1 year from issue.  

We are happy to exchange items for a different size or colour of the same product. As we do not store customer credit card details we cannot exchange for alternative products, where additional payment will be required.  In such cases, please return the original item for refund/credit & place a new order for the desired item.  Alternatively call the Customer CareTeam on 01932 570835.

Once we have received the goods back, we will endeavour to process the refund/credit/exchange within 48 hours and will inform you via email. Please note the process can take longer during busier periods.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items and a pro rata rate for bundled items.

Credit card refunds will be credited back to the original card that the goods were bought with.

We cannot refund or credit on any of the following:

  • Washed/used bedding, clothing or lambskins
  • Briefs or undergarments 
  • Lotions and skin care products (due to hygiene/safety reasons)
  • Unsealed CDs, DVDs, tapes or other recording media, software or video

Please also note we are unable to accept cancellations or returns on any made to measure or bespoke goods.

We reserve the right to charge a handling/ restocking fee where applicable for items that need to be repackaged.

Free Gifts with goods

Occasionally we offer free gifts with purchase. These are considered part of the purchase & must be included, in un-used condition, with any such returns, in order for a full refund/ credit/ exchange to be given. If an item is returned without the free gift, we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.


Purchases within multi-buys

If an item is purchased within a multi-buy offer, and you wish to return only part of the order for a refund, the refund amount will be calculated by deducting the full price of the kept/retained item from the order total. 

This does not affect your statutory rights.

To download a Returns Form please click here.

Gift Returns

Items received/given as gifts may be returned for store credit, under the same conditions as above.

To return your unwanted items please use the returns form (see above) & include your order number which can be found on the gift note included with your parcel. If this is not known, please e-mail prior to returning your goods, providing the “gift recipient name & address” and “purchasers name” so that we can first confirm the order details.

UK Returns Procedure

Please print out the returns form linked here and fill in the details.  Include this in the return package & post back to us using the cut-out label on the form.

When sending your items please obtain a "proof of postage certificate" slip from your post office, to insure against the rare occasions parcels are lost in transit.

If you have any problems with accessing the form or have any other queries, please contact our Customer Care Team on 01932 570835 or at

Overseas Returns Procedure

Please contact us prior to returning any goods from overseas. If you are making a return from outside of the EU it is important to mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document (CN22 or CN23 which is supplied by your local post office) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you will need to show them proof of duty paid and proof of export (such as certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local customs authority.

Faulty, Damaged, Incomplete or incorrect Orders

If your order arrives incomplete, please log into your account to check your order status, as items may be on back order. If you are in doubt just give us a call or drop us an email.

Please report any incidences of damaged, faulty, incomplete or incorrect orders within 48 hours of receipt and we will get the issue resolved for you as quickly as possible. We will cover the costs of return and replacement of any items found to be faulty or damaged as well as shipping costs incurred due to error on our part. This can be done either by providing a return freepost address, via courier collection for large items or by refunding customer costs incurred.

For overseas customers we will we cannot be liable for the full overseas return shipping costs and would refund a maximum of £10 each way. We would however try to find an agreeable compensatory solution, so that shipping will not be necessary.

We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Packaging from damaged items may need to be kept or photographed as proof of damage in transit and to support customer claim. 

If an item has been omitted in error, we will check our stocks and send any such missing item on immediately.

Please check your order carefully upon receipt. If you have received the incorrect item, we will do everything possible to rectify the situation for you as quickly as we can, however regretfully, we cannot accept any goods, even those sent to you in error, if they have been worn/washed and that are not in a resalable condition or not in their original packaging.

At Natural Baby Shower we are passionate about customer care and will deal with any problems which may arise on an individual basis and do our up most to ensure customer satisfaction.  If you are in doubt at all, please call us on 0845 2722386/ +441932 570835.

 Feefo Logo Gold Trusted Merchant 2013

Delivery Prices, Options & Schedules for UK

We offer a Free SuperSaver via Royal Mail Tracked 48™ service on all UK orders over £35.
This includes the Isle of Man, Northern Ireland & Channel Islands for parcels up to 4kg

For orders under £35, we offer the Tracked 48 for only £2.90
Express delivery options are also available with prices starting from £4.50.


Free delivery on all orders over £35



Delivery Option

Available on

Delivery Schedule


Tracked 48

Orders over £35*

2-4 working days


Tracked 48/ 2nd Class

Orders under £35*

2-4 working days


Tracked 24

All orders

1-2 working days


Royal Mail Next Day by 1pm

All orders*

Next working day before 1pm


Royal Mail Saturday by 1pm

All orders*

Saturday before 1pm


Express Courier Next Day by 10.30am

All orders*

Mon-Fri before 10.30am


Express Courier Saturday

All orders*

Saturday delivery


*Subject to availability, bespoke & made to measure items may not be included.

Next Day and Saturday services MUST be ordered by 2pm Monday - Friday

Fast dispatch and delivery

97% of UK bound orders are dispatched weekdays within 24 hours of the order being placed. Many within the same working day. Priority is given to Express delivery’s.

The majority of our orders are sent via Royal Mail Tracked Services ensuring safe, efficient delivery. You will receive a shipping email with tracking reference link.
Larger parcels will be sent via UK Mail Courier service. 

If you have any queries about  your order, don’t hesitate to contact our lovely team on or call 0845 272 2386/ +44 1932 570835

Overseas Shipping

International Shipping

We offer fast, secure shipping throughout Europe and Worldwide, via range of international delivery services. Customers can select their preferred shipping method at checkout.

European from just £3.70

Worldwide from just £4.50

Prices are calculated on the weight and size of your order and will be displayed at checkout. You can use the Shipping Calculator at any point to quote a given basket of goods.
If no quote appears, please email us with your basket for a bespoke shipping quote.

Below is a summary of the shipping services we offer:

Delivery Type

Delivery speed (from time of dispatch)

Service Details

Royal Mail - International Standard

Western Europe within 3 working days
Eastern Europe within 5 working days
Rest of the world in 5 to 7 working days

Maximum parcel weight: 500g

Royal Mail - International Signed

Western Europe within 3 working days
Eastern Europe within 5 working days
Rest of the world in 5 to 7 working days

Maximum parcel weight: 2kg - but we can split baskets up to 6kg, into multiple parcels.
Requires a signature from the receiver on delivery.
Not fully trackable.

Royal Mail - International Tracked
(recommended service)

Western Europe within 3 working days
Eastern Europe within 3 to 4 working days
Worldwide 6 to 7 working days
Note: Airsure is currently only available to 35 destinations.

Maximum parcel weight: 2kg - but we can split baskets up to 6kg, into multiple parcels.
Fully trackable online.


The delivery times are shown in the table below.

Maximum parcel size: L 175cm
Maximum parcel weight: 30kg
This service will track a shipment from despatch to delivery to customer


International courier delivery times (approximate from time of dispatch)

Zone 1
2 business days

Zone 2
3 business days

Zone 3
3 to 4 business days

Zone 4
4 to 5 business days

Zone 5
4 to 6 business days






The cost for your international delivery will depend on the delivery method you select and the destination country. You can easily see the options in our Shipping Calculator.

International customers (non EU) might have to pay an import duty on some purchases. For information, please contact your local customs office. Country-specific customs duties and taxes are the responsibility of each individual customer .NBS do not charge tax on any goods being delivered outside of the EU.

If you have any queries about  your order, don’t hesitate to contact our lovely team on or call +44 1932 570835

Extended Christmas Returns Policy

To make gift buying easier over the Festive period, we have extended our returns policy, so that any goods purchased between 20th October and 23rd December 2014, can be returned for a full refund (in line with our standard returns policy) until 12th January 2015.


Free Giftwrap Service

Free Giftwrap Service

Natural Baby Shower is delighted to offer our customers a complimentary gift wrap service.
Your gifts will be hand wrapped in our luxury cream tissue, tied with a raffia bow, and finished with and Natural Baby Shower gift tag.

You can add your own gift message and we can even send it direct to the recipient if you prefer.

Here’s how it works?

  • Add your gifts to the cart & follow the checkout process as normal
  • If you would like the gift delivered direct to the recipient, add their address as a new shipping address
  • In the next step, just under where you’ve selected your delivery option, you will be asked if you have any gift items in your order. Simply tick the box, and the options for your gift will appear
  • There will be a text box for you to enter your message and we do the rest!
  • As an extra special touch you can buy a handmade greetings card from our collection and we will hand write in your message there.

You will receive an order confirmation & notification of shipping (with tracking reference) to the email address you provided. Gift orders will be sent with information on how the recipient can exchange if so required, but NO invoice or products prices will be included in the parcel.

Please note: if you use any of the quick checkout payment options (e.g. PayPal), the gift option step in the checkout process may be skipped – if this is the case, don’t worry, just email us with the gift details & message and we will happily sort it out for you.

If you have any queries, you can contact our Customer Services Team on 01932 570835 or email

Don’t forget we also offer Free Delivery on all purchases over £35.

Image Free Giftwrap Service

Unfortunately we cannot gift wrap larger items including furniture.

Distribution Rights

Most of our products are available for worldwide shipping and we currently ship to over 40 countries worldwide. There are some products however which are cover by distribution rights, which prevent us from shipping to certain countries.

Currently we cannot ship TotsBots products to the following countries: USA, Canada, Germany, Austria, France, Switzerland, Finland, Sweden, Australia, New Zealand, Netherlands, Belgium, Luxemburg, Finland, Norway, Sweden, Denmark, Latvia, Estonia, Lithuania, Czech republic, Portugal, Spain and North America.

TotsBot’s Warranty

All of our lovely TotsBot’s products are covered by a 12 month guarantee. Should an issue occur, the guarantee will cover fabric faults and workmanship for a 12 month period from the date of purchase.
Please be aware that this does not cover damage caused by excessive laundering, such as harsh stain removers, boil washing, continually tumble drying or adding vinegar or sodium bicarbonate to the wash. Unfortunately excessive laundering can cause nappies to lose their elasticity, water repellence, cause fabric to go bald, reduce the performance and drastically reduce the lifespan of your nappy. Should the manufacturer deem that any of the above may be the cause of the issue, the guarantee may be void.

For goods deemed faulty the manufacturer will offer either a repair, refund or replacement goods. If you aren’t 100% happy with your purchase and you feel your nappy may have a fault, please do contact us via our customer service email Please provide us with as many details as you can and a photo of your nappy if possible and we will contact the supplier on your behalf to ensure a resolve is found as quickly as possible.

PacaPod Warranty

We love PacaPod and we want to ensure you are as pleased with your bag as we are to sell them. PacaPod warrant their bags against any product defects or workmanship for 12 months from the date of purchase. Due to the natural characteristics of leather, slight imperfections and colour variations may occur. This is part of the individuality and beauty of natural materials such a leather and should not be mistaken as a fault or defect.

Should you however, feel that you are not entirely happy with your purchase or that your item may be defective then please do contact us at  Please provide us with as much information as possible including photographs of the issue and we will endeavour to resolve the issue as quickly as possible for you. In some instances we may need you to return your item to us to be sent for quality testing by the manufacturer.

Please be aware that the warranty offered by PacaPod does not cover, improper care, every day wear and tear or the natural breakdown of materials (i.e. Zip or Velcro wear).