Returns Policy
A "Peace of mind" returns policy
Refunds, Credits & Exchanges
Here at Natural Baby Shower we take real care over our product selection and believe you will love your purchases. If for any reason however, you are not completely satisfied with the products, in addition to the Distance Selling Regulations, we offer the following returns policy:
You can return your purchase to us, unused and in its original packaging, within 14 days of the date of receipt for a full refund. Goods returned after 14 days, but within 28 days, will be offered store credit, redeemable within 1 year from issue.
We are happy to exchange items for a different size or colour of the same product. As we do not store customer credit card details we cannot exchange for alternative products, where additional payment will be required. In such cases, please return the original item for refund/credit & place a new order for the desired item. Alternatively call the Customer CareTeam on 01932 570835.
Once we have received the goods back, we will endeavour to process the refund/credit/exchange within 48 hours and will inform you via email. Please note the process can take longer during busier periods.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items and a pro rata rate for bundled items.
Credit card refunds will be credited back to the original card that the goods were bought with.
We cannot refund or credit on any of the following:
- Washed/used bedding, clothing or lambskins.
- Lotions and skin care products (due to hygiene/safety reasons)
- Unsealed CDs, DVDs, tapes or other recording media, software or video
Please also note we are unable to accept cancellations or returns on any made to measure or bespoke goods.
We reserve the right to charge a handling/ restocking fee where applicable for items that need to be repackaged.
This does not affect your statutory rights.
To download a Returns Form please click here.
Gift Returns
Items received/given as gifts may be returned for store credit, under the same conditions as above.
To return your unwanted items please use the returns form (see below) & include your order number which can be found on the gift note included with your parcel. If this is not known, please e-mail prior to returning your goods, providing the “gift recipient name & address” and “purchasers name” so that we can first confirm the order details.
Faulty or Incorrect Items
If on a rare occasion we send out an incorrect item please let us know as soon as possible by emailing our Customer Care Team on customerservices@naturalbabyshower.co.uk or calling 01932 570835
You have the right to return any faulty item within a reasonable period of time. In such cases, please contact the Customer Care Team & keep any included warranty information as this may be needed.
Should your ordered items arrive damaged please keep all inner & outer packaging & contact us within 48 hours of receipt.
Returns Procedure
Please print out the returns form linked here and fill in the details. Include this in the return package & post back to us using the cut-out label on the form.
When sending your items please obtain a "proof of postage certificate" slip from your post office, to insure against the rare occasions parcels are lost in transit.
If you have any problems with accessing the form or have any other queries, please contact our Customer Care Team on 01932 570835 or at customerservices@naturalbabyshower.co.uk
