Delivery & Shipping
- UK shippping
- International shipping
- Faulty, damaged or incomplete orders
- Out of stock & back orders
- Delayed or lost parcels
Faulty, Damaged, Incomplete or incorrect Orders
If your order arrives incomplete, please log into your account to check your order status, as items may be on back order. If you are in doubt just give us a call or drop us an email.
Please report any incidences of damaged, faulty, incomplete or incorrect orders within 7 days of receipt and we will get the issue resolved for you as quickly as possible. We will cover the costs of return and replacement of any items found to be faulty or damaged as well as shipping costs incurred due to error on our part. This can be done either by providing a return freepost address, via courier collection or by refunding customer costs incurred.
For overseas customers we will we cannot be liable for the full overseas return shipping costs and would refund a maximum of £10 each way. We would however try to find an agreeable compensatory solution, so that shipping will not be necessary.
We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Packaging from damaged items may need to be kept or photographed as proof of damage in transit and to support customer claim.
If an item has been omitted in error, we will check our stocks and send any such missing item on immediately.
Please check your order carefully upon receipt. If you have received the incorrect item, we will do everything possible to rectify the situation for you as quickly as we can, however regretfully, we cannot accept any goods, even those sent to you in error, if they have been worn/washed and that are not in a resalable condition or not in their original packaging.
At Natural Baby Shower we are passionate about customer care and will deal with any problems which may arise on an individual basis and do our up most to ensure customer satisfaction. If you are in doubt at all, please call us on 0845 2722386/ +441932 570835.
Out of Stock & Back Orders
All delivery schedules are subject to item availability. We aim to hold good stock of all products although due to reasons beyond our control this is not always possible. Our website is shows live stock data, but on occasion it can be slightly inaccurate. If your item is not in stock at time of dispatch, we will place it on back order & email with approximate delivery time. If at this point you do not wish to continue with the order, we will refund in full.
Back ordered stock on multiple item orders will normally be sent out as soon as possible, after the main order at our expense.
Delayed or Lost Parcels
Our signed for/ courier delivery agents will attempt delivery and leave a card if no one is available. If collection or redelivery of the goods is not subsequently arranged by the customer with the agent, the goods will eventually be returned to Natural Baby Shower and a standard £15 charge will be made to cover the return & re-delivery costs. An email containing tracking information will be sent upon dispatch.
Non-delivery or loss or delay due to an incorrect/ incomplete address being provided by the customer will unfortunately not be covered by Natural Baby Shower. Should such an incorrectly addressed parcel be returned to Natural Baby Shower, a redelivery charge may be made for resending.
Refusal of a parcel at the delivery address will result in the goods being returned to Natural Baby Shower. In such cases both a standard return & re-delivery charge will be made. Please note that delivery to an Army Barracks or University Campus is often refused, so please only use such an address if you are confident of the parcel getting through successfully.
If at any point the customer decides to cancel a returned order, a standard charge of £15 will be deducted from any refund due, to cover outgoing & return P&P and administrative costs.
All delivery times quoted are approximate and we cannot be held responsible for loss due to late delivery.