Delivery & Shipping
- UK shippping options
- International shipping
- Faulty, damaged or incomplete orders
- Out of stock & back orders
- Delayed or lost parcels
Faulty, Damaged or Incomplete Orders
If your order arrives incomplete, in the first instance, please log into your account to check your order status, as items may be on back order. If you are in doubt please contact the Customer Service Team. If an item is to have omitted in error, please inform us as soon as possible & we will check our stocks and send any such missing item on immediately.
Any order which is damaged, faulty or incomplete upon arrival, should be reported to us within 7 days of receipt so that we may take the appropriate action. We will cover the costs of return and replacement of any such items found to be faulty or damaged and shipping costs incurred due to error on our part. This can be done either by providing a return freepost address, via courier collection or by refunding customer costs incurred.
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Packaging from damaged items may need to be kept or photographed as proof of damage in transit and to support customer claim.
At Natural Baby Shower we are passionate about Customer Care and will deal with any problems which may arise on an individual basis and do our up most to ensure customer satisfaction. If you are in doubt at all, please call us on 0845 2722386/ +441932 570835.
Out of Stock & Back Orders
All delivery schedules are subject to item availability. We aim to hold good stock of all products although due to reasons beyond our control this is not always possible. Our website is shows live stock data, but on occasion it can be slightly inaccurate.
If your item is not in stock at time of dispatch, we will place it on back order & email with approximate delivery time. If at this point you do not wish to continue with the order, we will refund in full.
Back ordered stock on multiple item orders will normally be sent out as soon as possible, after the main order at our expense.
Delayed or Lost Parcels
We make every effort to ensure goods arrive within the time scales given, however these are not guaranteed and on occasions parcels can become delayed. We will not be held liable for any loss due to late arrival.
On the rare occasion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will require written confirmation of the non-delivery from the customer to enable us to first investigate the situation.
For Free Super Saver deliveries sent via Royal Mail, we will not be able to start investigations into non-arrival of goods, until 10 working days from date of dispatch. As such we ask that customers wait this period before contacting us. For courier, Express & Express 24 services we can investigate immediately, upon customer request.
Our signed for/ courier delivery agents will attempt delivery and leave a card if no one is available. If collection or redelivery of the goods is not subsequently arranged by the customer with the agent, the goods will eventually be returned to Natural Baby Shower and a standard £15 charge will be made to cover the return & re-delivery costs. An email containing tracking information will be sent upon dispatch, so customers may check progress.
Non-delivery or loss or delay due to an incorrect/ incomplete address being provided by the customer will unfortunately not be covered by Natural Baby Shower. Should such an incorrectly addressed parcel be returned to Natural Baby Shower, a redelivery charge will be made for resending.
Refusal of a parcel at the delivery address will result in the goods being returned to Natural Baby Shower. In such cases both a standard return & re-delivery charge will be made. Please note that delivery to an Army Barracks or University Campus is often refused, so please only use such an address if you are confident of the parcel getting through successfully.
If at any point the customer decides to cancel a returned order, a standard charge of £15 will be deducted from any refund due, to cover outgoing & return P&P and administrative costs.